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Help Center – Everything You Need to Know Before Your Visit

Any Questions?
Maybe You’ll Find Your Answer Here!

Bookings, Tickets and Cancellation

How do I make a booking?

Booking your tickets on our website is quick and easy:

1. Start by checking the availability for the experience you want.
2. Pick your preferred date and time slot.
3. Head to checkout and complete your payment.

That’s it! You’ll get a confirmation email with your ticket details right after booking.

Will I receive a confirmation email after booking?

Yes! You’ll get a confirmation email with your PDF ticket just seconds after your purchase. Make sure to check your inbox!

What should I do if I encounter issues during the booking process?

If you’re having trouble booking, first check our FAQs for quick answers. If you still need help, our Support team is here for you. Use the Contact Form below, and we’ll be happy to assist!

Is this the venue’s official website?

No. This website offers official tickets to the venue. It is not, however, the venue’s official website.

What payment methods are accepted?

We accept all major credit and debit cards, as well as Google Pay and Apple Pay. Simply enter your details at checkout, and you’re good to go.

Can I modify or cancel my booking?

It depends on the experience you’ve booked. Most experiences allow cancellations up to 24 hours before the start time, but some are non-refundable. To check the policy for your booking, head to the “See Info” section and look under “Cancellation Policy.”

Do I need to print my tickets, or can I use mobile tickets?

No need to print anything, our tickets are digital. Just show your ticket on your phone, and the staff will validate it. If any extra steps are needed for a specific experience, you’ll find them clearly mentioned in your e-ticket.

How can I contact customer support?

If you couldn’t find the answer to your question through our FAQs section, reach out to us via the Contact Form below.

About Montparnasse Tower

What is Montparnasse Tower known for?

Montparnasse Tower is known for offering one of the best 360° views of Paris, including a clear perspective of the Eiffel Tower from both the indoor deck and rooftop terrace.

How long does a visit to Montparnasse Tower take?

Most visits last between 45 minutes and 1.5 hours, depending on the time of day and how long you stay on the rooftop.

Do I need to book tickets in advance?

Online booking is recommended to secure your preferred time slot and reduce waiting times.

Is the rooftop terrace open all year?

Yes, the rooftop is open year-round, but access may be restricted during severe weather for safety reasons.

Are there restaurants inside Montparnasse Tower?

You’ll find drinks and light snacks on the observation deck. Full dining options are abundant in the surrounding Montparnasse district.

Is Montparnasse Tower suitable for children?

Yes. The observation deck is family-friendly, offering wide viewing areas and space for strollers on the 56th floor.

Is the tower wheelchair accessible?

The indoor observation deck is fully accessible via elevators. The open-air rooftop requires stairs and is not wheelchair accessible.

What is the best time to visit?

Sunset is particularly popular for photography, while weekday mornings offer a quieter experience.

Can I take photos from the top?

Yes, handheld cameras and smartphones are welcome. Tripods are not permitted.

Is this the venue’s official website?

No. This website offers official tickets to Montparnasse Tower but is not the venue’s official website.

Need more help?

Contact us

This website sells official tickets for this venue. Please note, however, that it is not the official website of the venue.

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